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Visiting Hours & Guidelines

This page was last updated: September 30, 2021

General Visitor Information:

  • Visiting hours are 11 a.m. to 7 p.m. on in-patient nursing units, 7 days per week.
  • Patients who are eligible for visitors may receive two individual visitor/support persons at a time (including OB postpartum patients); OB laboring patients may have one individual visitor/support person at a time.
  • Visitors/support persons must wear a mask upon entry and throughout the duration of their visit.
  • All visitors/support persons MUST be screened and registered at specified entry points. Entry points include the main lobbies of Frick and Latrobe hospitals, the main lobby, Heart Center, and garage entrance at Westmoreland Hospital.
  • One support person may be permitted at discharge, even if outside the 11 a.m. to 7 p.m. timeframe.
  • All visitors/support persons must be 16 years of age or older.
  • Visitors/support persons who screen positive for fever, cough, or other signs of illness, will not be permitted entry.
  • All registered and screened visitors/support persons will receive a visitor pass that should be returned upon exiting the building.
  • Department/Unit staff have the discretion to limit the duration of visits based on clinical considerations.
  • Visitors/support persons should stay in the patient's room or treatment area while visiting or providing support. The cafeterias are open for use as well.
  • Your mask must remain on in all areas.


  • Exceptions may be made, at the discretion of the department staff in the following compassionate care considerations:
    • Patients who are at the end of life or experiencing critical clinical situations may have additional visitors, at the discretion of unit staff.
    • Special privileges may be granted to an attendant, caregiver or family member of a patient who has an intellectual, developmental, or cognitive disability; communication barrier; or behavioral concerns.


  • Clergy will be considered visitors and follow the visitor guidelines, with the understanding that Catholic priests who customarily round on multiple patients could potentially overlap with other registered visitors.

COVID-19 Patients:

  • Visitors/support persons will not be permitted in rooms of patients who have tested positive for COVID-19 or who are under investigation for COVID-19. Be assured that hospital staff will assist loved ones to remain closely connected with these patients and their treatment teams through virtual means including FaceTime and phone.

Emergency Departments:

Emergency Departments: Visitors Limited to Help Stop the Spread of Infection

  • All visitors must remain in their vehicles while their loved one is receiving Emergency care.
  • Exceptions will be made for those accompanying minors, those who have cognitive impairment or dementia, and other circumstances as identified by the treating physician after the patient has been evaluated.
  • Patients should have contact information available to reach the person waiting for additional information or instructions.
  • If you are currently diagnosed with COVID-19 or have other respiratory symptoms, and are not receiving Emergency care for yourself, please ask someone else to accompany the patient.

Family Additions Maternity Center:

  • Laboring mothers will be permitted one support person at any given time. The support person may change over the course of the labor.
  • New mothers will be permitted two total visitors or support persons at one time. Please note, all visitors must be 16 years of age or older.

Outpatient/Same Day Appointments:

  • Visitors/support persons accompanying patients for ambulatory, procedural, and other outpatient testing will be permitted to wait in assigned waiting areas within the hospitals. At the conclusion of the procedure/test, one visitor/support person may participate in discharge instructions and assistance with discharge.

Surgical Procedures:

  • For patients presenting to our hospitals for surgical procedures, one support person may be permitted to remain with the patient prior to and immediately after operative procedures. They will be permitted to wait in assigned waiting areas within the hospitals during the procedure.

Excela Health Medical Group Physician Offices:

  • One visitor/support person may accompany patients during a visit in EHMG offices.