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Billing & Insurance

List of Insurance Payers

Excela is an accredited provider of service for Medicare and Medicaid patients.

Excela Health and Excela Health Medical Group is contracted with most major payers, including but not limited to:

  • Aetna and Aetna PEBTF - Commercial and Medicare plans
  • Amerihealth Caritas - Medicare and Medicaid plans
  • Cigna - Commercial plans and Medicare products
  • Community Care Behavioral Health
  • Gateway Health Plan - Medicare and Medicaid plans
  • Geisinger - Medicaid and Medicare products
  • Health Partners Plans - Medicaid products
  • Highmark - Commercial and Medicare products
  • Pennsylvania Health & Wellness - Medicare and Medicaid plans
  • Tricare
  • United Healthcare Community Plan
  • United Behavioral Health
  • United Health Care - Commercial plans
  • UPMC - All products
  • VA Community Care Network (VA CCN)
  • Value Options (psychiatric services)

We recommend that you always verify coverage with your insurance company due to home host policies and tiered/narrow networks.

About Your Bill and Insurance Coverage

To continue providing services, our hospitals must receive compensation for those services. An inpatient hospital bill includes charges for your room, linen services, nursing care and meals as well as certain other goods and services ordered by your physician.

When a patient is discharged, the hospital submits the bill to the patient’s insurance company. If a patient does not have insurance, the bill becomes that patient’s responsibility. Additional payment options may be available if you meet program criteria or guidelines for financial assistance.
Hospital services not covered by your insurance are billed to the patient. For questions about a hospital bill or financial assistance, call the Patient Accounting department, 724-689-1850 or 1-866-890-1412 Monday through Friday, 8 a.m. to 7 p.m. Communication (telephone, etc.) fees are not covered by any insurance.

A separate bill is sent from a patient’s physician, lab or other health care provider who performs services during a hospital stay. Independent physician services that bill separately include radiology, emergency room, pathology, urology and others. Arrangements for these and other services not provided directly by the hospital are the patient’s responsibility.

If you have questions regarding a bill from one of these providers, please contact:

Access our online bill payment system

Does Excela Health have payment plans?

At Excela Health, we are committed to your health and well-being, and want to make sure you are able to receive the care you need, when you need it - without financial concerns standing in your way. That's why we have partnered with CarePayment to provide affordable financing options to our patients who need help paying their medical bills over time. To learn more, click here.

Continuous Coverage for Medicaid Ending March 31, 2023

In March 2020, the Centers for Medicare & Medicaid Services (CMS) temporarily waived certain Medicaid and Children's Health Insurance Program (CHIP) requirements and conditions in response to COVID-19. The easing of these rules helped people with Medicaid (Medi-Cal in California) and CHIP—in all 50 states, the District of Columbia, and the five U.S. territories—keep their health coverage during the pandemic.

A new law ends Medicaid continuous coverage on March 31, 2023 and requires states to restart eligibility renewals beginning April 1, 2023.

For more information about this change, click here.

For more information about how to renew your coverage, click here.

Need more information?

For questions about a hospital bill or financial assistance, call the Patient Accounting department, 724-689-1850 or 1-866-890-1412 , Monday through Friday, 8 a.m. to 7:00 p.m.

For questions about an Excela Health Medical Group bill or financial assistance, call the billing department,
724-527-8050 or 1-855-452-9838, Monday through Friday, 8 a.m. to 7:00 p.m.

Price Transparency

Patient Financial Assist Charity Care 0417 4-I-802.pdf

Physicians Excluded From Charity Care.pdf