Coronavirus (COVID-19) Updates: What You Need to Know from Excela Health
Find out more

Attention: Important Information From Excela Health.

If you are calling Excela Health to speak to a healthcare professional regarding coronavirus questions and concerns please be advised that our hospitals cannot provide medical information via the phone. We recommend you discuss any matters with your personal physician or refer to information on our website or that of the CDC or Pennsylvania Department of Health.

Should you be in need of a physician, please access our list of clinicians on this website’s Find a Physician tab.

Thank you.

Find a Physician

Last updated: July 2, 2020

Excela Health is providing the latest information on the Coronavirus (COVID-19) and updates for patients and visitors regarding temporary changes to Excela Health policies and procedures. Other resources on the COVID-19 pandemic include the Centers for Disease Control (CDC) or Pennsylvania Department of Health (DOH).

Masks Required

For the safety of our patients and staff. If you are coming to any Excela Health location for a necessary outpatient service or appointment, please wear a mask. If you have a caregiver accompanying you (limited to one) the caregiver must also wear a mask to the appointment. If you are NOT wearing a mask, you will be asked to leave the premises. For more information, click here.

 


Where To Go For Care

For an Emergency 

We are available to help you if you become sick. If you have a life threatening emergency, please call 911 to transport you to the Emergency Department.

COVID-19 Testing and Evaluation Center

Excela Health has developed a Testing and Evaluation Center for individuals who feel they may be infected with COVID-19. 

To get started, call 1-800-727-9558. You will be asked a series of questions.  Based on your answers, you may be asked to make an appointment at the center to be seen by a physician and/or to have testing completed.  This Center is BY APPOINTMENT ONLY. Due to the high demand for services, individuals without appointments will not be able to be seen. Details will be provided to you when you contact the Center.

Primary Care Offices 

If you have non-life threatening illness, please contact your Primary Care Physicians (PCP) for their advice. Please do not just walk in to your PCP. If you are ill, we want to take special precautions to protect you and other patients who may be in the offices when you arrive. To find a physician click here.

Primary Care Weekends

Primary Care Weekends will continue to offer services at the Latrobe and Norwin locations from 8 a.m. to 4 p.m. on Saturdays and Sundays. As a reminder, any patient planning to use the Primary Care Weekend clinics who is experiencing a fever, cough and/or shortness of breath must call before coming to the office.  Your cooperation is appreciated.

Primary Care Weekends – Latrobe: 724-537-1020
Primary Care Weekends – North Huntingdon: 724-765-1236

Crisis Response Center

For patients in crisis, the Crisis Response Center remains open and ready to help from 7 a.m. to 11 p.m.  Just walk in or call 724-832-4465, and a staff member will assist you. Click here for more details.

You can be confident that Excela Health facilities follow the most up-to-date and stringent infection protection protocols in accordance with the CDC and other leading authorities.



Know the symptoms of covid-19


COVID-19 Testing and Evaluation Center
COVID-19 Testing and Evaluation Center

Help Us Help You

During this uncertain period, many are asking how they can help. We encourage donors to give to their local hospitals and to recognize all the wonderful healthcare workers.

Donate

 

Information on COVID-19 Testing Results

If you or a loved one has undergone COVID-19 testing within our system, please be advised that Excela Health does not process all of these tests. 

Therefore, we would ask that patients do not call Excela Health inquiring as to their result or status of the test being processed.

If your test was obtained at an Excela Health location, we are notifying those who have been tested of their result (positive or negative) after the result has been received. At this time, the current turnaround time for test results is at least one week. However, we will notify you sooner if the results become available.

FDA Fact Sheet on COVID-19 Testing for Patients

FDA Fact Sheet COVID-19 Testing for Healthcare Providers

 

Excela Health Visitor Restrictions

As Westmoreland County moves into the green phase on June 5, 2020, our visitor policy has been amended to reflect this change. To view the complete visitor policy click here.

While visiting our facilities, you may encounter modified Wi-Fi capabilities and a different procedure regarding deliveries of food items or get-well wishes.


 

Important Changes to Outpatient Appointments and Procedures

Masks Required:

If you are coming to any Excela Health location for a necessary outpatient service or appointment, please wear a mask. If you have a caregiver accompanying you (limited to one) the caregiver must also wear a mask to the appointment.

If you are NOT wearing a mask, you will be asked to leave the premises. For more information, click here.


Routine Medical Appointments:

In response to the coronavirus pandemic, patients of Excela Health physicians can expect that routine medical appointments will be rescheduled. If you require an acute evaluation, you will continue to be seen as scheduled. For more information, click here.


Standard Process for Patients Scheduled for Surgery or Ambulatory Procedures:

If you are scheduled for a surgery or ambulatory procedure, please click here to view the most updated information.


Services Re-opening at Several QuikDraw and QuikDrawPLUS Locations:

Laboratory and imaging services are gradually being re-opened to provide patients with safe, convenient locations to get blood work and imaging testing done. As we continue to open new locations, increase services available and expand hours, please check the QuikDraw Locations page for the most up-to-date information. 

The Walk-In Wednesday screening mammography program is temporarily suspended.


Outpatient Therapy Locations Re-opening at Several Locations:

Outpatient therapy service locations are being re-opened to provide patients with safe, convenient locations to receive physical, occupational and speech therapy. As locations re-open and services are expanded, please check the Outpatient Rehabilitation Locations page for the most up-to-date information.


Excela Health COVID-19 Donations

During this uncertain period, many are asking how they can help. We encourage donors to give to their local hospitals and to recognize all the wonderful healthcare workers.

We are grateful for the outpouring of support from the community interested in donating supplies to ensure we are prepared for the potential rise in COVID-19 cases across the communities we serve.

Learn more about how you can help.