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Expert Care from the Comfort of Your Home

Routine medical appointments are an important part of managing your health. Excela Health is now offering telemedicine visits, making it more convenient than ever to stay in touch with your physician and care team. Telemedicine, sometimes referred to as telehealth or virtual visits, offers an alternative to in-person appointments where patients can safely receive the medical attention they require from the comfort of home.

If you believe you, or a loved one, is experiencing chest pain, coughing or vomiting blood, difficulty breathing, severe headache or any other serious health issue go to the nearest hospital emergency room or call 9-1-1.

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Telemedicine Appointments at Excela Health:

At Excela Health telehealth appointments are preferably conducted through FollowMyHealth (ExcelaHealth.me), a HIPAA compliant patient portal, to keep you and your personal health information secure. Patients of an Excela Health physician can reach out to the office and ask for an 'invite' to the patient portal. Patients can download the FollowMyHealth app on both IOS and Android devices or access through a personal computer by visiting: ExcelaHealth.FollowMyHealth.com

When Can I Use Telemedicine?

Telemedicine appointments may be offered in place of post-op follow up visits, routine medical checks and more. When you call to request an appointment an Excela Health representative will advise you if a telehealth appointment is possible. Examples of telemedicine appointments are:

  • Routine checkup
  • Coronavirus concerns
  • Flu or cold symptoms 
  • Review testing results
  • Medication review
  • Obstetrics and gynecology follow up appointments 
  • Medicare wellness visit
  • Behavioral health appointments 
  • Post-operative checkup 

What Specialties May Offer Telemedicine Visits?

  • Behavioral Health
  • General Surgery
  • Gastroenterology
  • OB/GYN
  • Primary Care

If your provider determines that medications are needed, they may write a prescription and send it to your pharmacy of choice on your behalf.

Requesting a Telemedicine Appointment:

Requesting a telehealth appointment is as simple as requesting an in-person appointment. You may call your physician's office or if you are in need of a physician you can use our Find a Doctor tool.

Patients may also request an appointment through the patient portal, FollowMyHealth, here. Using the FollowMyHealth platform is an easy way to stay in touch with your physician. Through this platform, patients can review their medical information including medication, vitals and results. If you need assistance with the patient portal you can call 1-888-670-9775 or view help videos below:

How do I send a Secure Message to my doctor?
 
 

 

 

 

 

 

Prepare for Your Telemedicine Appointment: 

​If you are planning to have a telemedicine appointment, please download the checklist here to ensure you are properly prepared for your visit. Download here

  • Before your telehealth appointment find a quiet and private location.
  • Check that your FollowMyHealth app is downloaded and up-to-date.
  • Assure that you have a stable internet connection and a device with working speakers and a camera.
  • Have insurance information, medications and any other necessary documentation close by. 
  • Have a flashlight available for certain exams.
Joining a Video Visit from a Mobile Device
Joining a Video Visit from a Personal Computer 

 

 

 

 



 

Learn More About FollowMyHealth:

How to Add an Authorized Individual
How Do I Refill a Prescription 

 

 

 

 

 

How Do I Reset my Password?
 
 

 

 

 

 


When You Should Not Use Telemedicine

If you believe you, or a loved one, is experiencing chest pain, coughing or vomiting blood, difficulty breathing, severe headache or any other serious health issue go to the nearest hospital emergency room or call 9-1-1.

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